Refund policy

Last updated: November 7, 2026

Returns

For eligible returns, return shipping must be initiated within 15 days of delivery. The item must be handed to the return carrier within that period; it does not need to arrive back with us within 15 days.

Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.

How to start a return

Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.

Contact us at service@lucentdiamonds.com for return approval before sending your item. We will arrange a prepaid FedEx or UPS return label with full-value shipping coverage and provide the return address with your approved return instructions.

For change-of-mind returns, we will disclose the return-label cost before you proceed and deduct that cost from your refund. For items confirmed damaged or defective on arrival, we cover return shipping without deducting the return-label cost from your refund.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Exceptions and non-returnable items

Standard catalog options, including listed ring sizes, gold colors and carat weights, remain eligible for returns. Bespoke commissions outside the listed catalog options are excluded from change-of-mind returns, with that exclusion disclosed before purchase.

Exchanges

European Union returns and cancellations

If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.

After you notify us that you wish to cancel, you must return the goods within 14 days.

We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

United Kingdom returns and cancellations

If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.

After you tell us you wish to cancel, you must return the goods to us within 14 days.

We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.

For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.

To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.

Refunds

For returns under our voluntary US return policy, we will issue approved refunds within 5 business days after receiving and inspecting your return. Refunds will be issued to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund. The applicable statutory refund deadlines described above remain unchanged.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at service@lucentdiamonds.com or use the contact details in our contact information policy.

Country/region